Betfair Help

About Us

Betting exchanges

How does Betfair work?Who am I contracting with when I place a bet? How does Betfair make money?What is the difference between matched and unmatched bets?Why Betfair?What law governs my betting contracts?What are the benefits of a Betfair account?Who are Betfair?

A Betfair Account

Opening an account

Why can I only view the latest prices logged in with a funded account?Why do I need to open an account to use Betfair?Why do you need my personal details?Choosing a password Do I need to deposit funds when opening the account?

Validating personal details

Introduction How to confirm your age Australian Markets UK Customers Australian Customers Asian Customers Rest Of the World Corporate

Using your account

What happens if I forget my Username and or Password? How do I change my password? When will I be asked for the answers to my security questions?My Security How do I change my email address?How is my commission calculated?What is my exposure limit?How can I review my account activity?What is my TAN (Telephone Account Number)?Can I restrict my weekly/monthly/yearly loss amounts?Can I restrict my daily/weekly/monthly deposit amounts?What can I do if I think I may be gambling too much?Can I restrict my daily/weekly/monthly/yearly loss amounts on Arcade & Quick Play?Betfair Wallet

Benefits of an account

Viewing the latest Betfair prices What rewards do I get from referring someone to Betfair? What is a Refer and Earn code?

Betting With Us

Placing your first bet on betfair

What is a ‘Back’ Bet?What is ‘Laying’?What is Trading?How do I find the market I want?How do I place a bet?How much do I have to bet?How do I choose my odds?What are Decimal Odds?How do I know when my bet is matched?

Advancing your betting

Betfair SP Can I use betfair on my mobile phone? Can I change an unmatched bet?How can I cancel a bet?How do I bet on the telephone?Is there a way to Back/Lay All selections in a market?What should I do if there is a market I wish to bet on which is not available?

Betting Markets

What type of betting markets do you offer?Can I bet Each Way on betfair?What does the “in play” icon represent?Why do you have a delay on placing bets on a market that is ‘in-play’?Where can I find out what sport is In Play this week?

Antepost

Why are some Antepost runners added and others not?Can I trade my Antepost position on the day of the race?How do you decide which Antepost markets to offer?

After the event has finished

When will my bet be settled?What happens to unmatched bets at the close of an event?What happens if there is a dead heat?How do I Calculate my Profit & Loss (P&L)?

Rules and Regulations

Where can I find a full list of your Rules and Regulations?How does a non-runner affect my bet? What happens if an event is postponed or cancelled?I laid a horse in the Place market and it was unplaced. Why have I not won?

Settlement

Why are losing runners not partially settled from Special Bets markets?If I bet on a soccer market and win, when should I expect my money?Why has my bet in a Golf ‘Top 5 Finish’ market not returned as much as indicated when the bet was placed?Why are my bets void on some Tennis matches where a player retires and not on others?

Multiples Betting on Betfair

Multiples Betting

What is multiples betting?Where can I find multiples?What is a multiples group?What are multiples coupons?Can I lay a selection in a multiple?Can I place combinations of multiples (a Yankee, for example)?Can I lay the whole multiple?What odds do I get on my multiple?Who takes the other side of my bet?How can I see what multiple bets I have?

How to pay

What are the cheapest/quickest ways to deposit funds into my Betfair account? Which cards do Betfair accept?Do you accept cards from my country? Which currencies do you accept?How do I fund my account ?Why can’t I deposit using PayPal?

Withdrawals

Why does my withdrawal not reach me immediately? How to withdraw funds How long will a withdrawal take to clear my account? Why do card withdrawals take 2-5 days when card deposits are immediate?Why can't I always choose how I withdraw my funds? Why can't I use my card for withdrawals? What happens if I have withdrawn money to a card which has subsequently expired or been cancelled?

Credit Card Policies

Why can't I register my card? Why is my card being locked?How do I change or unregister my card?What is the security code (CVV2)? My card deposit has been declined, what do I do? Can I register my card to more than one account?Why can't I register a second card? Why am I getting a request for manual authorisation on my card deposit?I have deposited from the wrong card in error - what can I do?

General payment queries

What are your bank account details? What reference should I submit when making a bank transfer?Can I transfer money between accounts?Can someone else make a deposit on my behalf to my Betfair account?

Betfair Academy

About the Academy

About The Academy

Directory of Trainers

PC Configuration

Do I need to have my cookies enabled?What are the minimum requirements for your site?How do I change the size of the font?

Login problems

Why can I not login?Why do I get a message saying that I am in the USA and cannot register?Why is the wrong currency being displayed when I access the site?Insecure Site pop-up

Loading problems

Why is your site slow to load?Why are parts of the site not loading?Why is the site not fitting the page correctly?

Security at Betfair

Introduction ISO 27001 Encrypted connections Login monitoring Country login restriction

Guidelines to Using Betfair Securely

Use a strong password Protect your personal information

Protecting Yourself Online

Protect your personal computer Trojans Spyware Adware Phishing Identifying Phishing emails Identify Phishing Websites SMS Spam

When will I be asked for the answers to my security questions?

You will be asked to confirm your security questions for a number of reasons. The questions are your guarantee that only you can access your Betfair account, and ensure that your details are secure and that no-one else can access your account.

The most likely times you will be asked are:

• When contacting the Helpdesk via the phone
• If you e-mail us from a non-registered address
• If you use the Forgotten Password option

Please be aware that Betfair will never ask you for your password or security questions by email. If you have any queries over any email that is sent purporting to be from Betfair, please contact us.