Yes. During initial registration you will be given the opportunity to set loss limit amounts on a weekly/monthly or yearly basis. If you would like to update these details, this can be done in the My Account section of the website when you are logged in.
Select the ‘My Profile’ area. Within the Profile section, scroll down to the area detailing your account currency and click on the ‘edit’ button. Once you have selected the amount and/or frequency, press ‘save’. If you are making an increase in amount or frequency, it will not take effect for 7 Days. Decreases take immediate effect. A link to our Responsible Gambling page is situated within this section. If you have any questions please contact the Helpdesk.
Main loss limits for betting start from the moment they are set. They run for the time you choose (week, month or year) and then they are automatically re-set and begin again.
For example, if you set main loss limits of £500 per week around Monday mid-day, your losses will be tracked from that point and you will be prevented from losing more than £500 on the markets covered by our UK license until the following Monday. Then the loss limits will be re-set for the following week.
Your main loss limits will be applied separately to markets covered by our two gaming licenses. In the case above, you would have separate limits of £500 per week on markets covered by our UK license and a limit of a further £500 on markets covered by our Australian license.
Unmatched bets will also be counted towards your main loss limit. If you cannot place a bet, please check that your unmatched bets would not cause you to hit your main loss limit.
If you increase your main loss limit, it will come into force 7 days later. Decreases are immediate.
Main loss limits only cover net losses (taking winnings into account) on the sports betting exchanges. You can set separate loss limits for Arcade within the product and you can set separate transfer limits for Casino and Games in those products.