We are absolutely committed to endorsing responsible gambling as well as improving prevention, intervention and treatment of problem gambling.
If you have any concerns about whether you are gambling too much or feel that you may be getting out of your depth, then please refer to our full Responsible Gambling information page. This page can be accessed from a link at the top of our Homepage, or from within the ‘My Profile’ section of ‘My Account’.
Should you need to take a break from gambling, we provide a self-exclusion facility. Self-exclusion means that your Betfair account will remain closed for a minimum period of six months, and will not be reactivated under any circumstances during the exclusion period (unlike a standard account closure request).
To self-exclude, go to ‘My Account’ and select the ‘My Profile’ section. Find the area detailing your account currency and limits settings and click on the ‘edit’ link. From here, you have the option the set a six month self-exclusion. Alternatively, our Helpdesk can set self-exclusion for you.
In addition to self-exclusion it is also possible for you to restrict your access to individual Betfair products:
*Betfair Casino – From within the Casino, go to ‘My Account’ and select the ‘Casino Exclusion’ option.
*Betfair Poker – Please contact our Helpdesk who will set this restriction on your behalf.
*Betfair Exchange Games - Please contact our Helpdesk who will set this restriction on your behalf.
Please contact the Helpdesk if you require any further information or assistance on self-exclusion or individual product restrictions.
Information within the Responsible Gambling page includes details about our responsible gambling policy and links to organisations that can help.
To receive guidance and support about problem gambling, please visit the GamCare website www.gamcare.org.uk or call their confidential helpline on 0845 6000 133.