Yes. During initial registration you will be given the opportunity to set loss limit amounts on a weekly/monthly or yearly basis. If you would like to update these details, this can be done in the My Account section of the website when you are logged in.
Select the ‘My Profile’ area. Within the Profile section, scroll down to the area detailing your account currency and click on the ‘edit’ button. Once you have selected the amount and/or frequency, press ‘save’. If you are making an increase in amount or frequency, it will not take effect for 7 Days. Decreases take immediate effect. A link to our Responsible Gambling page is situated within this section. If you have any questions please contact the Helpdesk.
Loss limits for betting start from the moment they are set. They run for the time you choose (week, month or year) and then they are automatically re-set and begin again.
For example, if you set loss limits of £500 per week around Monday mid-day, your losses will be tracked from that point and you will be prevented from losing more than £500 on the markets covered by our non-Australian betting licences until the following Monday. Then the loss limits will be re-set for the following week.
Your loss limits will be applied separately to markets covered by our main two categories of licences (i.e. our Australian licence and our non-Australian licences). In the case above, you would have separate limits of £500 per week on markets covered by our non-Australian betting licences and a limit of a further £500 on markets covered by our Australian licence.
Unmatched bets will also be counted towards your loss limit. If you cannot place a bet, please check that your unmatched bets would not cause you to hit your loss limit.
If you increase your limit, it will come into force 7 days later. Decreases are immediate.
Loss limits only cover losses on the sports betting products. You can set separate transfer limits for Casino and Games in those products.